When your business needs reliable managed IT services to keep your network operating at peak performance, NetCenter Technologies (NCT) is here to help. Today’s businesses depend on technology more than ever, and even small IT disruptions can lead to lost productivity, security risks, and unexpected costs. Our managed IT services are designed to provide proactive support, expert guidance, and complete peace of mind, all for a predictable, flat monthly fee.
We take full responsibility for managing and supporting your IT environment so you don’t have to. From day‑to‑day help desk support to long‑term technology planning, our local team ensures your systems are secure, efficient, and aligned with your business goals. With NCT handling your technology, you can stay focused on growing your business instead of troubleshooting technical problems.
Advantages of Choosing Our Managed IT Services
Partnering with NCT for managed IT services means gaining a dedicated technology team that works as an extension
of your business. Our comprehensive approach focuses on preventing issues before they occur while providing
fast, reliable support when you need it.
Responsive IT Support
Get help when you need it. Our experienced, local technicians are just a call or ticket away through our Help Desk. Whether it’s a simple question or a critical issue, we respond quickly to minimize downtime and keep your employees productive. Because our team is local, you receive personalized support from technicians who understand your infrastructure and business environment.
Predictable Monthly Costs
No surprises. Our managed IT services are offered through clearly defined plans with consistent monthly pricing. Choose from three tailored support plans and know exactly what your IT investment will be each month. This predictable model makes budgeting easier and eliminates the stress of unexpected repair or emergency support costs.
Proactive 24/7 Monitoring
Technology problems rarely happen at convenient times. That’s why we monitor your systems 24/7/365. Our proactive monitoring allows us to detect potential issues early - before they impact performance, security, or uptime. By addressing problems proactively, we reduce disruptions and keep your business running smoothly.
True Peace of Mind
With NCT managing your IT, you gain confidence knowing that experienced professionals are protecting your systems, data, and users. From cybersecurity threats to hardware failures, your technology is covered so you can focus on running your business with confidence.
What are Managed IT Services?
Managed IT services allow businesses to outsource some or all of their technology management to a trusted third‑party provider, commonly referred to as a Managed Service Provider (MSP). Instead of handling IT internally or reacting to problems as they arise, managed IT services provide ongoing, proactive support and management.
By partnering with NCT, you gain access to a team of skilled IT professionals who manage, monitor, and support your systems on a continual basis. This includes network management, cybersecurity, backups, user support, and strategic planning - without the cost or complexity of maintaining a full in‑house IT staff. Managed IT services improve reliability, enhance security, and support scalable growth as your business evolves.
Our Team Agreement Support Plans
At NetCenter Technologies, we understand that no two businesses are the same, and neither are their IT needs. That’s why we offer three Team Agreement Support Plans, each designed to fit your organization’s size, structure, and technology requirements. Whether you need supplemental support or a fully outsourced IT solution, we have a plan that aligns with your goals.
Starter Plan
Our Starter Agreement is ideal for businesses that want to enhance their internal IT team without adding more staff to their payroll. This co‑managed IT option gives you access to our expert resources on an as‑needed basis. Both on‑site and Help Desk support are available at discounted rates whenever you require additional assistance, specialized expertise, or project support.
Select Plan
The Select Plan provides businesses with unlimited access to our technicians through the Help Desk for fast, dependable assistance with everyday IT issues. This plan is especially popular with organizations located outside the Fargo area or those with a small internal IT presence that needs reliable backup. Select customers benefit from timely troubleshooting, consistent support, and reduced disruption to daily operations.
Strategic Plan
Our most comprehensive and popular offering, the Strategic Plan, is designed for small to mid‑sized businesses that want to fully outsource their IT planning, support, and ongoing maintenance. This plan includes unlimited local Help Desk access and on‑site support, proactive management, and long‑term technology guidance. With Strategic, your technology is fully managed and consistently supported, allowing you to operate with confidence and efficiency.
All Managed IT Service Plans Include
No matter which plan you choose, all NCT managed IT services come with essential tools,
protection, and expertise to support your business.
- Proactive Monitoring & Maintenance: We continuously monitor your firewalls, servers, networks, and devices to identify risks and performance issues. Our proactive maintenance ensures your systems run efficiently and reliably, reducing downtime and unexpected disruptions.
- PC Security: With cyber threats and phishing attacks becoming more sophisticated, strong security is essential. We implement and manage antivirus solutions, spam filtering, and additional protection measures to keep your data and devices secure.
- Backup & Disaster Recovery: Disasters happen; hardware failure, cyberattacks, or natural events. We help plan and implement reliable backup and disaster recovery strategies, ensuring your data is protected and recoverable when it matters most.
- Technology Audits: : Our team evaluates your IT infrastructure, applications, data usage, and management practices to identify gaps, inefficiencies, and opportunities for improvement. These audits ensure your technology supports, not hinders, your business objectives.
- Annual Technology Planning: Technology should support your future, not just today’s needs. We work with you to plan for upcoming technology investments, align IT with your business goals, and prepare financially with confidence.
- vCIO (Virtual Chief Information Officer): Our technicians bring over 100 years of combined experience. Acting as your virtual Chief Technology Officer , we provide expert guidance on critical IT decisions, helping you choose the right solutions for your organization.
- Quarterly Meetings & Reports: We hold quarterly meetings with your account manager and account technician to review performance, upcoming needs, and strategic improvements. You’ll always know where your technology stands and what’s coming next.
- Project Discounts: Managed IT services customers receive discounted pricing on IT projects. From infrastructure upgrades to new implementations, we help you save money while improving your technology.
